April 16, 2006

Customer Service and Fuji

For quite some time, I have been unable to update my Flickr photostream for a simple reason. My camera was undergoing repairs at the authorized Fuji repair center. While I had given the camera to the repair center quite some time back, they were dragging their feet as the part (Power Circuit Board) was not easily available in India.

One mail to Fuji guys and they swing into action. Harmeet, the Fuji employee at India, personally called me on 5th April and promised to have the defective part flown in from Hong Kong / Singapore within 10 days. Yesterday, I got a call from Harmeet. My camera has been repaired fully and as a small compensation for the inordinate delay, it will be personally delivered to me at my home. In addition, Harmeet said they will be providing me with a set of rechargeable batteries along with a battery charger as a complimentary gift.

Since my battery charger too had conked off, this is a real welcome move on their part. While Fuji may have taken time to get things functioning, they do know how to keep their customers happy.

If any Fuji guy reads this post, I am also looking for UV / Polarizing / Macro filters. A set of complimentary filters might not be a bad idea. Errr, I guess that is expecting too much. :))

34 Comments:

At 11:36 PM, Blogger Maria Palma said...

Thanks for sharing this story, Dhar. I love reading good customer service stories. I've featured this post at my customer service blog! It's my hope to spread the good word :)

 
At 10:15 AM, Anonymous Kulpreet said...

Hi,
Harmeet is my brother and had to go to Mumbai on saturday for just getting your camera repaired as promised. We all were cribbing as we had made plans to have a perfect holiday.
But your appreciation has made up for that.
Cheers to customers like you who appreciate the effort too rather than only results.
Thanks!

 
At 12:04 PM, Blogger Ankit Sud said...

Nice to see that some companies genuinely care about their customers.

 
At 12:14 PM, Anonymous Anonymous said...

Can you please let me know the place where you got your fuji camera repaired ?

I am looking for an agency in Mumbai for my digital camera to be repaired.

 
At 11:25 AM, Anonymous Anonymous said...

hi,
I like to but fuji s5700 digicam i 'm not a professional but i'm love photography i heard fuju is not good in service.i'm in bangalore can u please suggest me which is the good model for me !
Thanks & Regards,
P.Veera Vinod

 
At 12:10 PM, Anonymous Anonymous said...

Hey...cold u please let me know the authorized service center of Fuji in Mumbai....I need to get my camera repaired on an urgent basis

 
At 1:35 PM, Blogger abhisek said...

Hi Mr.Dhar,
I would be really grateful to you, if you can send me the address of the service centre in Bangalore for Fuji cameras.My Email ID is "abhi.surd@gmail.com" I am having a small problem with the S5700 That i had bought some time back. Even in Auto mode, there is no proper focus when I zoom on the specimen. And all images are either blurred or very bad lighted or too much noise in them.

 
At 3:03 AM, Blogger akinpelu said...

WILL BE GREATFULL IF U CAN MAIL ME SERVICE AND REPAIR CENTRE IN MUMBAI, , U CAN STATE ALL CENTRE SO I CAN CHOOSE A CLOSEBY. AKINSULE02@YAHOO.COM

 
At 4:51 PM, Anonymous Spenco Insoles said...

The proper servicing of Fuji makes me closer. You are right indeed.

 
At 4:16 PM, Anonymous www.gallery67.com said...

The products are high demanded now due to its high quality and easy servicing anywhere.

 
At 10:12 AM, Anonymous manveer said...

Hi!
I would like to have the contact name and number for Fuji in Bangalore as I need to service my S9500.
regards
Manveer
manveer@hotmail.com
9742273967

 
At 10:10 AM, Blogger katty said...

Customer service is going to be the biggest thing happening to the business world. And when more customers are satisfied, the more business the company will receive. Thumbs up for those who gave good service! They deserve free publicity..
Anyways, thanks for the post.
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